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Smooth Sailing in Condo Living: Unveiling the CAO's Role in Dispute Resolution

One of the key functions of the CAO (Condominium Authority of Ontario) is to help resolve disputes between Condominium Owners, residents, and Boards. The CAO offers several dispute resolution services, including mediation, arbitration, and adjudication. These services are designed to help parties reach a fair and reasonable resolution without having to go to court.

Mediation is often used as a first step in resolving disputes between parties in a Condominium Corporation. In mediation, an impartial third party (the mediator) helps facilitate discussions between parties in order to reach an agreement that everyone can live with.


If mediation isn't successful or if parties are unable to agree on a solution through mediation, then arbitration may be necessary. In arbitration, an impartial third party (the arbitrator) hears evidence from both sides and makes a binding decision on how to resolve the dispute.


Adjudication is another form of dispute resolution that may be used in certain circumstances. In adjudication, an impartial third party (the adjudicator) makes a binding decision on how to resolve the dispute based on the evidence presented.


The CAO's role in dispute resolution is to provide support and guidance to parties involved in a dispute. The CAO can help parties understand their rights and obligations under the Condominium Act, provide information about the various dispute resolution options available, and help parties navigate the process of resolving their dispute.

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